Right of withdrawal & withdrawal form

Rights of revocation

Rights of revocation and withdrawal and consequences for consumers according to § 11 FAGG

9.1 If the customer is a consumer within the meaning of the KSchG and has concluded the contract based on these GTC either as a distance contract or outside of our business premises (and if the fee to be paid is more than EUR 50 in the latter case), he can withdraw from this up to expiry of the period mentioned in point 9.2 without giving reasons. This does not apply in the exceptional cases regulated in point 9.4, in particular when purchasing goods that are manufactured according to customer specifications under the conditions laid down in point 9.4. In order to withdraw from the contract, the customer must inform us of their decision to withdraw from this contract with a clear statement (e.g. a letter sent by post, fax or e-mail). However, the resignation is not bound to any specific form. To meet the cancellation deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired. Please note, however, that we must receive the revocation in order to be legally effective.

The customer can use the sample cancellation form attached here.

Declaration of withdrawal / declaration of revocation
To the company
Guitar-Lounge, email: office@guitar-lounge.at

I/we hereby revoke the contract concluded by for the article ……………, which I/we ordered on ….. / on …. have received.
Refund to account IBAN ……….. BIC ……….
Name of consumer(s) ……………… Address ……………… ………….. ……………. Date, signature

9.2 The withdrawal period for sales contracts and other contracts aimed at the purchase of goods against payment is 14 days from the day on which the customer or a third party named by him who is not the carrier takes possession of the goods or the last partial shipment or of the last delivered goods (§ 11 Para. 2 Z 2 lit a) to c) FAGG).

9.3 If we have not complied with our obligation to provide information according to § 4 Para. 1 Z 8 FAGG, the withdrawal period from point 9.2 is extended by twelve months. If we comply with our information obligations within this period, the withdrawal period ends 14 days after the point in time at which the consumer receives this information.

9.4 The right of withdrawal does not apply to goods a. which are made to customer specifications or are clearly tailored to the personal needs of the customer (e.g. orders for custom shop guitars) b. that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

9.5 If the customer withdraws from the contract, we will owe him all payments that we have received from him, including delivery costs (except for the additional costs resulting from the consumer choosing a different type of delivery than that offered by us, chose the cheapest standard delivery) within 30 days from the day on which we received the notification of the cancellation of this contract. For this repayment, we use the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with them. Under no circumstances will the consumer be charged any fees for this repayment, unless Paypal was selected as the means of payment and we ask that you refrain from opening a PayPal case during the above-mentioned period in the course of the reverse transaction, otherwise we will bill you for the conflict fee have to ask. In the case of sales contracts or other contracts aimed at the purchase of goods against payment, we can refuse repayment until we have either received the goods back or the consumer has provided proof that the goods have been returned, unless we have offered to collect the goods ourselves.

9.6 The customer must return the goods or hand them over to us immediately and in any case no later than 14 days from the day on which he informed us of the cancellation of this contract. The deadline is met if the consumer sends the goods back before the period of 14 days has expired. The customer bears the direct costs of the return if we have informed him in advance about the obligation to bear the costs for the return. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling by the customer that is not necessary for checking the nature, properties and functioning of the goods. However, the customer is under no circumstances liable for the loss in value of the goods if he has not been instructed by us about his right of withdrawal.